Issue 1 | January, 2015

UAE Freezones News Updates

Shaikh Mohammed unveils Customer Services Centres’ Rating plaque The UAE is the first country in the world to adopt this rating system for government service centres based on a comprehensive operational framework. His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has emphasised that the focus on customers and clients is a fundamental pillar in the success of any organisation. Shaikh Mohammed said this during the unveiling of a Customer Services Centres’ Rating plaque at the Dubai International Financial Centre (DIFC) Courts, which received a 5-star rating. DIFC Courts is the first non-federal entity to be classified according to the accredited Star Rating System. Also present at the unveiling were Shaikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai; Shaikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai and Shaikh Ahmed bin Mohammed bin Rashid Al Maktoum, Chairman of the Mohammed bin Rashid Al Maktoum Foundation. Shaikh Mohammed said, “Our ultimate goal is to make the UAE a source of best management practices with regard to improving services, and we are proud of our experience in rating service centers; an Emirati experience carried out by our Emirati citizens.” The ceremony was also attended by Mohammed bin Abdullah Al Gergawi, Minister for Cabinet Affairs and Khalifa Saeed Suleiman, Director-General of the Department of Protocol and Hospitality in Dubai. The UAE is the first country in the world to adopt this rating system for government service centres based on a comprehensive operational framework that emulates the standards applied in hotels, banks and aviation companies. The project is part of the Emirates Government Service Excellence Programme and is managed by the Ministry of Cabinet Affairs. It embodies the practical steps to develop government services according to the international standards and rate all federal customer service centres based on the development of services and responding to customers’ requests. Dec 19, 2014

Courtesy Khaleej Times